Returns and Refunds Policy

Returns are accepted within 30 days of delivery for unopened products in their original, unused condition and packaging. For health and hygiene reasons, opened skincare, body care, and pet care products may only be returned if they are defective or arrived damaged.

Email elite@beauty.ml with your order number and the reason for your return. Our team will review your request and provide return instructions and a return authorization. Please do not ship items back before receiving authorization.

Once your return is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.

If you would like to exchange an eligible item, email us and we will help you arrange a replacement. Exchanges are subject to product availability.

If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or full refund, including shipping, at no cost to you.

Gift cards, final-sale items, and opened products that are not defective cannot be returned. Private Label and Custom Formula orders are made to order and are non-returnable unless defective.

Need help with a return or refund? Email elite@beauty.ml and our team will be glad to assist.