Customer Service
Frequently Asked Questions
Everything you need to know about Beauty by Simon Wilby. Can't find your answer? Email us at elite@beauty.ml.
When does Beauty launch?
Beauty by Simon Wilby is launching soon. Join our list on the home page to be the first to know when our premium skincare and body care collection goes live.
What products do you offer?
Our collection includes the Shea Hydration Crème, Super Skin Rejuvenating Crème, Smoothie Crème, Therapy Hand Crème, Super Youth Eye Cream, Elite Vitamin C Serum, High Potency Retinol Moisturizer, Hyaluronic Acid Serum, and our Pet Paw Crème. New formulas are added regularly.
Who makes your products?
Our crèmes and serums are developed at Simon Wilby Labs, where we bring more than 40 years of formulation expertise. Every product is made with carefully sourced, high-quality ingredients in facilities that meet rigorous quality and safety standards.
Are your products cruelty-free?
Yes. We are committed to clean, cruelty-free beauty and we never test on animals.
Do you offer private label?
We do. Simon Wilby Labs offers 100+ ready-to-brand body care formulas with no minimum on Buy Direct orders — ideal for brands, spas, salons, and retailers. Visit our Private Label page to learn more or email elite@beauty.ml.
Can you create a custom formula for my brand?
Custom Formulas are coming soon. We'll work with you to develop a bespoke product tailored to your brand. Visit the Custom Formulas page to get notified when this service opens, or reach out to elite@beauty.ml.
How can I buy direct?
Direct ordering opens at launch with no minimum on Buy Direct orders. Subscribe on the home page and we'll notify you the moment products are available.
What is your returns policy?
We stand behind every product. Please see our Returns and Refunds Policy page for full details on eligibility and how to start a return.
How do I contact customer service?
Email us anytime at elite@beauty.ml and our team will be glad to help.